ITD-HD01_Form_Phieu yeu cau ho tro IT Helpdesk User.doc

ITD-HD02_Form_Phieu yeu cau cai dat phan cung_phan mem_yeu cau khac cua User.xls

ITD-HD03_Form_Phieu yeu cau cai dat phan mem cho User.doc

ITD-HD04_Form_Phieu yeu cau cap phat tai khoan Email.doc

ITD-HD05_Form_Phieu yeu cau chuan bi dich vu IT cho nhan vien moi.doc

ITD-HD06_Form_Phieu yeu cau su dung cac dich vu IT danh cho User.doc

ITD-HD07_Form_Phieu yeu cau duoc gui Email ra ben ngoai.doc

ITD-HD08_Form_Phieu yeu cau duoc truy cap Internet.doc

ITD-HD09_Form_Phieu yeu cau duoc truy cap tu xa qua VPN.doc

ITD-HD10_Form_Phieu yeu cau lap trinh.xls

ITD-HD11_Form_Phieu yeu cau phan quyen truy cap file hay thu muc.xls

ITD-HD12_Form_Phieu yeu cau Reset lai mat khau.doc

ITD-HD13_Form_Phieu yeu cau cung cap dia chi IP.doc

ITD-HD14_Form_Phieu yeu cau su dung dich vu telephone STD-ISD.doc

ITD-HD15_Form_Phieu yeu cau tang them Quota cho hop mail.doc

ITD-HD16_Huong dan ve thuc hien mot yeu cau dich vu IT.doc

ITD-HD17_Quy trinh quan ly yeu cau dich vu IT.doc

ITD-HD18_Quy trinh yeu cau dich vu lap trinh phan mem.doc

ITD-HD19_Tap hop cac mo hinh yeu cau ho tro.doc

ITD-HD20_Flowchart Yeu cau ho tro chung.doc

ITD-HD21_Flowchart Yeu cau truy cap dich vu.doc

ITD-HD22_Flowchart Yeu cau thay doi quyen.doc

ITD-HD23_Flowchart Yeu cau mua sam.doc

ITD-HD24_Flowchart Yeu cau ho tro.doc

ITD-HD25_Checklist_Quan ly Helpdesk.xls

ITD-HD26_Form_Thu chao bo phan IT gui cho new User va nhung cau hoi thuong gap.doc

ITD-HD27_Checklist_Quyet Virus_Spyware.doc

ITD-HD28_Checklist_Kiem tra phan mem cai dat_dinh kem voi yeu cau cai phan mem.doc

ITD-HD29_Checklist_Kiem tra E-mail truoc khi gui di cua IT Helpdesk cho user .doc

ITD-HD30_Checklist_Khi co nguoi dung moi vao cong ty.doc

ITD-HD31_Checklist_Danh sach kiem tra hoat dong IT Helpdesk.xls

ITD-HD32_Checklist_Cac loai phan mem can su dung.doc

ITD-HD33_Guidance_Card huong dan Users.doc

ITD-HD35_Guidance_Huong dan cai dat chuan IT.xls

ITD-HD36_Form_Bien ban thu hoi cac tai khoan User khi nhan vien nghi viec.doc

ITD-HD37_Guidance_Huong dan IT cho nguoi dung moi.doc

ITD-HD38_Flowchart_Bao cao thong ke trang thai helpdesk.vsd

ITD-HD39_Form_Danh gia cong viec cua nhan vien duoc dao tao.doc

ITD-HD40_Score_Kiem tra va do luong chat luong hoat dong cua dich vu IT.xls

ITD-HD41_Sample_Quy dinh muc uu tien xu ly cac su co.doc

ITD-HD42_Form_Theo doi chat luong lap trinh.xls

ITD-HD43_Form_Quan ly ho so yeu cau lap trinh.xls

ITD-HD44_Form_Danh sach nguoi dung chinh (virtual IT ) co the ho tro IT.doc

ITD-HD45_Flowchart_Quy trinh hoat dong ho tro nguoi dung.xls

ITD-HD46_Form_Danh gia ky nang su dung phan mem cua Users.doc

ITD-HD47_Form_Danh gia ky nang su dung may tinh cua nhan vien moi.doc

ITD-HD48_Sample_Khao sat su thoa man khach hang noi bo.xls

ITD_HD49_Checklist_Cac buoc cai dat may in Server.doc

ITD_HD50_Form_Thong tin theo doi ton kho muc in du phong.xls

ITD_HD51_Form_Khao sat user ve chat luong may in.doc

ITD_HD52_Form_Khao sat user ve tinh trang hoat dong may in.xls