Đối tượng học viên

i.     Giám đốc điều hành (CEO/ Managing Director)
ii.    Trưởng phòng IT (IT Manager)
iii.   Chuyên gia tư vấn IT (IT Consultant)
iv.   Nhân viên quản trị IT (IT Administrator)
v.    Nhân viên hỗ trợ IT (IT Helpdesk/ IT Support)
vi.   Nhân viên bộ phận cung cấp cấp dịch vụ IT cho doanh nghiệp ( IT Service Desk)

Nội dung chương trình

MODULE 1: KEY CONCEPTS AND TERMINOLOGY OF COBIT 5
Structure and format of the COBIT framework
- Key stakeholders of COBIT
- Business benefits provided by COBIT

MODULE 2: ANALYZING THE SIX GOVERNANCE PRINCIPLES
2.1 Provide stakeholder value:
- Benefits realization
- Risk and resource optimization
- Supporting the creation of business value through IT
- Transforming stakeholder needs into an enterprise's actionable strategy
- Clarifying the purpose of the goals cascade
- Translating high-level enterprise goals into specific IT-related goals

2.2 Holistic approach:
- Evaluating the key components of a governance system

2.3 Dynamic governance system:
- Creating a dynamic governance system

2.4 Governance distinct from management:
- Distinguishing between governance and management in an enterprise
- Relationships between governance and management

2.5 Tailored to enterprise needs:
- Using design factors to produce an enterprise-specific governance system
- Using COBIT variants to tailor for a specific purpose or context

2.6 End-to-end governance system:
- A framework for business and IT leaders
- Interrelating key roles and activities

MODULE 3: ANALYZING THE THREE GOVERNANCE FRAMEWORK PRINCIPLES
3.1 Based on conceptual model:
- Identifying key components
- Relationships between key components
- Maximizing consistency and allowing automation

3.2 Open and flexible:
- Updating content
- Addressing new issues
- Maintaining integrity and consistency

3.3 Aligned to major standards:
- Alignment between COBIT and related standards, frameworks and regulations

MODULE 4: THE GOVERNANCE SYSTEM AND COMPONENTS
4.1 COBIT Core Model
- The forty governance and management objectives
- The five-domain structure

4.2 Principles, policies, procedures:
- Meeting good practice requirements for the scope, compliance, exceptions and monitoring
- Differentiating policies, principles and procedures

4.3 Processes:
- Reviewing the key characteristics of the process goal categories

4.4 Organizational structures:
- Implementing practices for operations, responsibility delegation and decision-making
- The key responsibilities of key organizational roles

4.5 Culture, ethics and behavior:
- Creating, encouraging and maintaining desired behaviors
- Relating organizational and individual ethics with goals

4.6 Information:
- Reviewing the information quality categories
- Interrelating the five steps of the information cycle with the information enablers
- Applying information attributes to layers
- Assessing context and quality of information to the user with key attributes

4.7 Services, infrastructure and applications:
- Analyzing the five architecture principles that govern the use of IT-related resources
- Relationship with the other enablers

4.8 People, skills and competencies:
- Defining skill requirements for each role
- Mapping the skill categories to the process domains
- Skill categories in relation to the process domains

MODULE 5: PERFORMANCE MANAGEMENT WITH COBIT 5
5.1 Performance Management Principles:
- Simple to understand and use
- Consistent with conceptual model
- Providing reliable, repeatable, relevant results
- Flexible to suit different organizations
- Supporting multiple assessment types

5.2 Managing performance of processes:
- CMMI-based process capability scheme
- The six process capability levels
- Focus area maturity levels
- Managing performance of other components

MODULE 6: DESIGNING AND IMPLEMENTING A TAILORED GOVERNANCE SYSTEM
The design process:
- Understanding the need for tailoring
- Using design factors and variants
- Stages and steps in the design process

Tài liệu học

Tài liệu được thiết kế 100% theo tiêu chuẩn COBIT 5 (Tiếng Anh)	Tài liệu tham khảo (Tiếng Anh)
COBIT Toolkit (Forms, Checklists, Templates, Procedures, Flowchart)	Bài tập thực hành mẫu

Phương pháp giảng dạy

Chuyên gia sử dụng các phương pháp đào tạo sau đây để chuyển tải nội dung khóa học:

Thông tin học tại doanh nghiệp (Inhouse)

Kết thúc chương trình : Học viên tham gia khóa học phải hoàn thành bài kiểm tra gồm 40 câu hỏi làm trong 60 phút, mục tiêu đánh giá khả năng nắm bắt toàn bộ kiến thức của chương trình.

Chứng nhận tốt nghiệp :  Học viên tham gia và hoàn tất khóa học sẽ được cấp chứng nhận "COBIT 5 Foundation" được chứng nhận bởi InfoChief. Do học viện INFOCHIEF cấp, có giá trị trên toàn quốc.