IT SERVICE MANAGEMENT
BOOK 01 / 11
Effective IT Service Management
This book helps IT professionals move from an “incident-fixing” mindset to a service management mindset with clear processes, standards, and commitments to users. It focuses on defining IT services, organizing support activities, establishing service levels, measuring quality, and driving continual improvement. It is a practical resource for IT Helpdesk, IT Admin, IT Supervisor, and IT Manager professionals seeking to standardize IT service delivery in their organizations.
Download the PDF index for a quick overview of the book's structure and key content.
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