Frequently Asked
Questions

Programs focus on IT Management and Leadership capabilities, including IT Leadership & Management, IT Project Management, ITSM & Service Desk, IT Operations, Governance–Risk–Security, Digital Transformation, AI & ChatGPT, and soft skills for IT professionals. You can start with the Course Catalog to find a suitable program.

Consider three factors: your current role, the capabilities you need to develop, and your work objectives for the next 6–12 months. Learners at Supervisor, IT Manager, Head of IT, or CIO/CDO/CAIO level can review the career pathways on the website or contact Infochief for guidance.

Yes. The IT Supervisor and IT Manager programs are designed to develop management thinking, work delegation, work control, service management, project management, people management, and leadership skills. Specific entry-level expectations are described on each course page.

It depends on the program. Many topics are offered as standalone courses or short courses. For organizational needs, Infochief can recommend a suitable module structure based on the training objectives.

Depending on the program, learners may attend Public/offline classes, online classes, or In-house Training at their organization. Available learning formats are stated on the course detail page and in the upcoming training schedule.

For instructor-led online programs, learners attend scheduled live sessions, interact with the instructor, and complete exercises or discussions according to the course design. The delivery approach varies by program.

Schedules vary by course and may be arranged on weekdays, evenings, or weekends. The official schedule is confirmed in the course commencement notice so learners can plan accordingly.

Learners should notify the training team as early as possible. Make-up sessions, access to materials, or additional support depend on the class format and the policy of each program.

You can complete the form on the Course Enrollment page. The training team will review your information and contact you to confirm the program, schedule, and any required instructions.

Infochief will respond during business hours after receiving your enrollment information. Final confirmation depends on the class schedule, number of learners, and current program status.

Tuition fees and payment instructions are provided with the enrollment confirmation or course commencement notice. Learners and organizations should follow the instructions stated on the relevant document or in Infochief's official email.

Yes. Please discuss invoice or supporting-document requirements with the training team during enrollment. Legal entity information and the timing of document issuance will be guided according to the financial process applicable at the time of payment.

Depending on the program and completion requirements, learners may receive an Infochief course completion certificate or a certificate under a specific affiliated program model. Please see Course Certifications for details.

Requirements may include attendance, completion of assignments or assessments, and other learning requirements defined by the program. Official criteria are communicated to learners for each course.

Learning materials may include slides, workbooks, templates, checklists, case studies, or reference resources. Electronic or printed formats and permitted use depend on the program and applicable material copyrights.

For certificates that support verification, verification information is provided on the certification page or in the instructions accompanying the certificate. Organizations requiring additional confirmation may contact Infochief directly.

Yes. In-house programs are designed around business objectives, learner groups, capability gaps, and the organization's operating context. See Request In-house Training for more information.

The process typically includes needs assessment and consultation, agreement on objectives and content, training delivery, and evaluation of application results. The detailed scope is confirmed in the training proposal for each organization.

Yes, provided the organization supplies sufficient relevant context and data. Infochief prioritizes practical situations, templates, and application exercises within the agreed confidentiality requirements and training duration.

Onsite, online, or hybrid delivery options can be discussed depending on the number of learners, locations, work schedules, and organizational requirements. The delivery approach will be specified in the proposal.

Yes. You can provide your role, experience, career objectives, and the capabilities you want to improve through the Contact page so Infochief can recommend a suitable program.

Course changes depend on enrollment status, course start dates, and program policies. Learners should contact the training team as early as possible so available options can be reviewed.

Depending on the program, learners may continue using the provided materials, participate in class-related discussions, or receive guidance on applying the learning after the course. For In-house programs, organizations may also agree on additional coaching or implementation support.

You can call the hotline at 0903 966 729, email info@infochief.com.vn, or use the Contact Information page.