IT specialists analyzing a problem and evaluating solution options on a technical planning board

IT Problem Solving & Solution Development

Apply structured methods to identify problems, analyze root causes, assess risks, select options, and implement controlled IT solutions that prevent recurrence.

1Course Overview

IT Problem Solving and Solution Development are critical to maintaining effective, stable, and continuous technology operations. The ability to identify root causes accurately, assess alternatives, and implement timely solutions reduces disruption, optimizes system performance, and improves user experience. These capabilities also support continual improvement, agility, and responsiveness to technology challenges, helping IT sustain strategic value and operational effectiveness.

Infochief Academy’s “IT Problem Solving & Solution Development” course equips learners with practical skills to identify, analyze, and resolve issues within technology environments. Learners apply structured methods, tools, and processes to develop effective solutions, optimize IT operations, prevent recurring incidents, and strengthen continual improvement, supporting stable and efficient enterprise operations.

Duration2 days / 4 sessions

Delivery FormatIn-house

LevelProblem Solving

CertificationCourse Completion Certificate

2Training Objectives

Understand the role and importance of problem solving in IT.
Identify and classify problems across IT systems and services.
Apply analysis and decision-making methods to develop solutions.
Use tools and techniques to support incident resolution and system optimization.
Develop skills for planning and implementing effective solutions.
Prevent recurrence and promote continual improvement.
Practice problem solving through real-world scenarios and simulations.

3Target Participants

1. Heads of IT / IT Managers

2. System / Network Administrators

3. Database Administrators

4. IT Security Specialists

5. IT Support / Helpdesk Staff

6. Members of the Incident Response Team

7. IT Process Improvement Staff

8. IT Solution / Implementation Staff.

4Course Content

Part 1:Introduction and Foundations of IT Problem Solving

Problem-solving concepts, roles, and objectives
Classify problems and assess impacts on business operations
Problem handling and management process
Authority and responsibility model within the incident/problem-solving team
Case example: recurring network connectivity failures
Practice: identify and classify real problems

Part 2:Root Cause Analysis and Situation Assessment

Root-cause methods: 5 Whys, Fishbone, Fault Tree
Data and evidence collection techniques
Model for assessing risk level and treatment priority
Case example: application server incident causing service disruption
Practice: analyze the root cause of an actual problem

Part 3:Developing and Implementing IT Solutions

Solution planning and implementation process
Change control and risk reduction methods
Techniques for implementing temporary and long-term solutions
Model for tracking solution effectiveness
Case example: apply a software patch and adjust configuration
Practice: implement a solution and evaluate results

Part 4:Problem Review, Improvement, and Reporting

Process for evaluating solution effectiveness and problem resolution
Lessons-learned and process improvement methods
Techniques for measuring solution success and value
Continual improvement model and IT knowledge updates
Case example: update processes after a critical system incident
Practice: prepare a report, capture lessons learned, and recommend improvements.

5Training Methodology

30% theory – 70% practice. The instructor presents the knowledge framework concisely, followed by discussions, case studies, self-assessments, scenario-based exercises, and action planning to strengthen workplace application.

6Class Information & Enrollment

In-house Training

Duration	Class Size	Tuition Fee
2 days / 4 sessions	Up to 35 learners/class	VND 48,500,000 / class conducted at the organization’s factory or office.

Other costs (if applicable): Depending on the training location, the instructor’s travel and accommodation expenses may be charged separately.

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7Learning Materials & Certification

Infochief Course Materials

Vietnamese course materials for each module, English reference materials, and sample practical exercises.

IT Templates & Toolkits

Forms, Checklists, Templates, Scorecards, Procedures, Flowcharts, Guidance, Samples, Rules, Policies, Questionnaires, Assessments, and Comparison Charts.

Explore the Toolkits →

Sample IT Problem Solving & Solution Development certificate issued by Infochief Academy

Course Completion Certificate

Learners who complete the program will receive a course completion certificate from Infochief Academy.

Certification Information →

8Learner Testimonials

Đỗ Ngọc Minh - Infochief Academy learner

Đỗ Ngọc MinhIT Manager · Hospital for Tropical Diseases

The course helps systematize existing knowledge and adds practical lessons that are useful for day-to-day IT management.”

Lương KhánhIT Deputy Manager · OCB

The modules closely reflect the needs of IT managers; discussions, practical cases, and the final project strengthen workplace application.”

Lê Nguyễn Thanh Hai - Infochief Academy learner

Lê Nguyễn Thanh HaiIT Manager · PV Trans

The systematic management content, together with toolkits, processes, and templates, gives learners a stronger foundation for implementing IT plans professionally.”

Võ Thanh UyIT Manager · PNJ

The course materials combine international standards with the Vietnamese business context; the instructor’s experience and supporting toolkits help improve practical management effectiveness.”

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