Nguyễn Xuân ĐạiDeputy Director, IT Center · Thai Tuan Group
The program provides a clearer view of IT leadership: leaders need not only technical expertise, but also strong management capabilities and the ability to apply knowledge in practice.
Chief Information Officer - CIO
A comprehensive IT leadership development program covering strategy, governance, operations, projects, risk, innovation, and business value creation.
Course Contents
1Course Overview
The Chief Information Officer (CIO) plays a pivotal role in shaping and executing IT strategy, ensuring that technology directly supports business objectives while leading innovation, information security, and the organization’s digital operating capabilities.
Courses “Chief Information Officer – CIO” from Infochief Academy is designed to systematize the management knowledge and capabilities required of a professional CIO: IT strategy planning, organization and team development, project and budget management, ITSM, risk and compliance, information security, KPIs, and technology innovation.
The program combines management concepts with discussions, case studies, templates, and practical exercises to help learners translate knowledge into decisions and actions in an enterprise environment.
Duration10 days / 20 sessions
Delivery FormatPublic / In-house
LevelIT Leadership
CertificationCCIOP – Infochief
2Training Objectives
After the course, learners are expected to strengthen their ability to govern and lead IT strategically while aligning IT objectives with business objectives.
- Understand the role, responsibilities, and day-to-day work of a CIO in large organizations.
- Understand governance models and standard operating practices of the Board of Directors (BOD).
- Lead and manage a large-scale IT organization across the three pillars of People, Process, and Technology.
- Define core IT strategic objectives aligned with business direction.
- Plan and govern large-scale IT projects and manage partners and vendors against outcome-based objectives.
- Develop and manage contingency and investment budgets for IT projects.
- Develop plans to control and optimize IT operating costs based on future technology trends.
- Understand IT organization development trends and how to transform an IT center into a professional IT service provider.
- Implement information security controls and manage compliance with IT policies across the enterprise.
- Establish KPIs for the IT organization, functional teams, and outsourced service partners to support business objectives.
3Target Participants
IT Center Directors / Deputy DirectorsCurrent or designated future IT Directors / CIOs.
Senior IT ManagersSenior IT Managers seeking to expand strategic governance capabilities.
IT Managers / Deputy IT ManagersIT Managers preparing for senior leadership roles.
IT Project ManagerProfessionals responsible for critical IT programs and projects.
IT Strategy PlannersProfessionals involved in technology strategy, architecture, and investment planning.
Future IT LeadersProfessionals aspiring to become CIOs / Heads of IT.
4Course Content
The program comprises 10 modules covering the full lifecycle of enterprise IT governance, management, and leadership.
PART 01: THE ROLE OF THE CIO IN THE ENTERPRISE
- The CIO’s Strategic and Operational Roles
- IT Governance and Management Responsibilities
- Operational CIO vs. Innovation-focused CIO
- CIO Professional Ethics
- Core CIO Leadership Capabilities
- CIO Competency Model
- How the CIO Influences Business Strategy
- Analyze Case Studies of Successful and Unsuccessful CIO Leadership
PART 02: BUILD A BUSINESS-ALIGNED IT STRATEGY
- Overview of Business Strategy and the Role of IT
- SWOT Analysis of the Current IT Environment
- Define the IT Vision and Mission
- IT Strategy Planning Framework
- Develop a Technology Roadmap
- IT Strategy Layers: Business – Application – Technology
- Define the Business Value Delivered by IT
- Prioritize IT Initiatives by Business Value
- Align IT Strategy with the Enterprise Digital Strategy
- Case Studies of Successful IT Strategies
PART 03: ORGANIZE AND MANAGE IT TALENT
- Design a Modern IT Organization Structure
- IT Organization Models: Centralized, Decentralized, Federated
- IT Workforce Development Strategy
- Manage IT Staff Performance through KPIs and OKRs
- Talent Retention Programs and IT Career Paths
- Build and Develop a Professional IT Culture
- Succession Planning for Key Roles
- Assess and Improve the IT Work Environment
PART 04: IT PROJECT GOVERNANCE & DIGITAL TRANSFORMATION
- IT Project Management Process
- Manage Enterprise-wide Digital Transformation Programs
- Manage the Portfolio of IT Initiatives and Projects
- Analyze Business Benefits from IT Projects
- Manage Risk in IT Projects
- Manage Change in Technology Projects
- Develop and Manage Project Budget and Resource Plans
- Evaluate Project Success Based on Business Value
- Manage IT Project Quality
- Monitor and Control IT Project Schedule
PART 05: MANAGE IT OPERATIONS & SERVICES
- IT Service Models in IT Organizations
- Transform the Cost Center into a Service Center and Value Center
- Manage Customer-facing Services (Front Office)
- Manage Internal and External IT Service Commitments: SLA, OLA
- Manage IT Operations (Back Office)
- 10 Core Processes in the IT Service Model
- Measure and Improve IT Service Effectiveness
- KPIs and Service Performance Metrics
- IT Service Quality Management
PART 06: INFORMATION SECURITY GOVERNANCE
- Information Security Policies
- Information Security Organization
- Human Resource Security
- Information Asset Management
- Access Control
- Data Encryption
- Physical and Environmental Security
- Operations Security
- Communications Security
- System Acquisition, Development & Maintenance
- Information Security Incident Management
- Business Continuity Management
PART 07: MEASURE EFFECTIVENESS & MANAGE IT PERFORMANCE
- Establish IT Operations KPIs
- Develop Effective SLAs
- Manage IT Service Quality
- Manage System Performance (Monitoring)
- Analyze IT Operations Data
- Manage Internal User Experience
- Design an IT KPI Dashboard
- Conduct Periodic Performance Reviews and Improvements
- Report IT Performance to the CEO
- Case Study of Excellent IT Performance Management
PART 08: IT RISK GOVERNANCE & COMPLIANCE
- Enterprise IT Risk Governance
- Identify Internal and External IT Risks
- Build an IT Risk Register
- Manage GDPR Compliance
- Manage ISO/IEC 27701 Compliance
- Develop User Data Protection Policies
- Conduct Periodic IT Risk Assessments
- Manage Internal IT Audits
- Risk Remediation Action Plan
PART 09: TECHNOLOGY INNOVATION
- The CIO’s Role in Innovation
- Manage the Technology Initiative Portfolio
- Apply AI in Enterprise Management
- Implement a Cloud Computing Strategy
- Manage the Innovation Lifecycle
- Evaluate Emerging Technologies
- Optimize Technology Investment Costs
PART 10: LEADERSHIP, COMMUNICATION & DECISION-MAKING SKILLS
- Digital Transformation Leadership Skills
- Communicating IT Strategy
- Communicating with C-Level Executives and the Board
- IT Negotiation Skills
- Data-Driven Decision Making
- Storytelling Skills for CIOs
- Conflict and Change Management
- Build CIO Personal Influence
- Manage Multicultural IT Organizations
- Build the CIO Leadership Brand
5Training Methodology
30% theory – 70% practice. The instructor presents the knowledge framework concisely, followed by discussions, case studies, self-assessments, scenario-based exercises, and action planning to strengthen workplace application.
6Class Information & Enrollment
Upcoming Public Training Schedule
| Expected Start Date | Schedule | Class Hours | Location | Tuition Fee | Early-bird Fee | Enroll |
|---|---|---|---|---|---|---|
| --/--/---- | Saturday – Sunday | 08:30 – 16:30 | Ho Chi Minh City | 19.500.000 VND | 18.500.000 VND | Enroll |
| --/--/---- | Monday – Friday | 18:00 – 21:30 | Hanoi | 19.500.000 VND | 18.500.000 VND | Enroll |
Note: The early-bird fee applies when tuition is paid at least 15 days before the course start date. Learners may register to attend the first session on a trial basis; Infochief will confirm the official schedule with registered learners before the course begins.
In-house Training
| Option | Duration | Indicative Tuition Fee | Class Size |
|---|---|---|---|
| Full Program | 10 days / 20 sessions | 195.000.000 VND | Up to 35 learners per class |
| Condensed Program | 5 days / 10 sessions | 98.500.000 VND | Up to 35 learners per class |
Instructor travel and accommodation costs may apply depending on the delivery location, in accordance with the original source terms.
Request In-house Consultation →7Learning Materials & Certification
Infochief Course Materials
Vietnamese course materials for each module, English reference materials, and sample practical exercises.
CIO Templates & Toolkits
Forms, Checklists, Templates, Scorecards, Procedures, Flowcharts, Guidance, Samples, Rules, Policies, Questionnaires, Assessments, and Comparison Charts.
Explore the Toolkits →
Certified CIO Practitioner – CCIOP
Learners who complete the full program and the final project requirements will receive a course completion certificate from Infochief Academy. Certified CIO Practitioner – CCIOP.
The certification recognizes the learner’s development of IT governance and leadership capabilities and confirms completion of the CIO program under Infochief Academy’s training standards.
Certification Information →8Learner Testimonials
Lê Đức HuyIT Manager · Sacombank
The course helps systematize IT management experience, clarify career direction, and strengthen the organization of IT in alignment with business growth.
Lương KhánhIT Deputy Manager · OCB
The modules closely reflect the needs of IT managers; discussions, real-world scenarios, and the final project strengthen practical application.
Lê Phi NhiênIT Manager · ALTUS
The highly practical content, open learning environment, and professional peer community provide a strong foundation for long-term management capability development.
9Featured Clients
Completion of the Chief Information Officer - CIO course for IT department managers, delivered as a Public program in Ho Chi Minh City.
Completion of the Chief Information Officer - CIO course for IT department managers, delivered as a Public program in Ho Chi Minh City.
Completion of the Chief Information Officer - CIO course for IT department managers, delivered as a Public program in Hanoi.
Completion of the Chief Information Officer - CIO course for IT department managers, delivered as a Public program in Ho Chi Minh City.
Completion of the IT Manager course for IT department managers, delivered as a Public program in Ho Chi Minh City.
Completion of Professional IT Manager Course K50, delivered as a Public program in Hanoi.