Lê Đức HuyIT Manager · Sacombank
The course helps systematize IT management experience, clarify career direction, and strengthen the organization of IT in alignment with business growth.”
Professional IT Manager
A comprehensive IT Management program covering the IT Master Plan, projects, services, budgeting, operations, security, risk, KPIs, and team development.
Course Contents
1Course Overview
The IT Manager plays an important role in the growth and success of a modern organization. IT Managers oversee information technology systems and help ensure that computers, software, hardware, and infrastructure operate effectively and continuously. They also make strategic decisions about technology infrastructure, support adoption of appropriate technologies to improve performance, and play a key role in information security, incident prevention, and technical issue resolution to protect organizational data and digital assets.
With these responsibilities, the IT Manager is not only the leader of the technology function but also a key contributor to innovation and sustainable business development.
Infochief Academy’s “Professional IT Manager” course is designed to equip learners with the knowledge and skills required to become effective IT managers. The course goes beyond technology and technical topics to emphasize management and leadership capabilities that enable IT to support and advance business performance.
Duration5 days / 10 sessions
Delivery FormatPublic / In-house
LevelIT Management
CertificationProfessional IT Manager
2Training Objectives
- Develop an IT Master Plan aligned with the needs of business departments and the organization as a whole.
- Plan and implement IT projects effectively.
- Forecast, plan, and manage annual IT operating budgets effectively.
- Develop IT cost optimization plans for the organization.
- Develop standard documentation for IT operations.
- Organize professional user support based on an ITSM service model.
- Develop processes and procedures for asset management, configuration management, and change monitoring.
- Develop the security rules and operational policies required for the IT department.
- Analyze and identify IT system risks and establish contingency plans to support continuous operations.
- Establish annual KPIs for the IT department and IT functional teams.
- Plan work, organize assignments, provide guidance, and evaluate the performance of IT staff.
- Create a professional work environment and motivate IT staff through effective leadership.
3Target Participants
i. IT Managers
ii. Assistant / Deputy IT Managers
iii. IT Supervisors
iv. IT Team Leaders
v. Professionals aspiring to become IT managers or IT leaders
4Course Content
PART 01:THE ROLE OF THE IT MANAGER
- Business Benefits of Applying IT
- Stages of Enterprise IT Investment
- Trends in the Development of Enterprise IT Organizations
- IT Manager Career Development Trends
- Current Challenges Facing IT Managers
- 10 Expectations CEOs Have of IT Managers
- Roles and Responsibilities of an IT Manager
- Applying the 80/20 Rule for IT Manager Effectiveness
- Improvement Processes that Help IT Managers Create Value
- Practice: IT Project List & IT System Proposal
PART 02:DEVELOP THE IT MASTER PLAN
- Differentiate IT Strategy and IT Planning
- Three Dimensions: People, Process, and Technology
- Four Steps to Build the Master Plan
- Eight Approaches to Designing an IT Master Plan
- Business Assessment Steps
- Techniques for Interviewing Business Stakeholders about IT Needs
- IT System SWOT Analysis
- Define a Prioritized Roadmap
- Develop Project Proposals
- IT Master Plan Presentation Meeting
- Practice: IT Master Plan
PART 03:IT PROJECT PLANNING
- Five Fundamental Principles for Successful IT Projects
- Project Implementation Plan
- Project Resource Planning
- Project Cost Analysis
- Project Procurement Plan
- Project Communications Plan
- Project Risk Management
- Project Security Management
- Project Testing Plan
- Training and Handover Plan
- Practice: IT Project Plan
PART 04:ORGANIZE IT SERVICE SUPPORT
- IT Service Design Principles
- Steps to Build an IT Service Catalog
- Establish Service Level and Operational Level Agreements (SLA, OLA)
- Design IT Service Support Processes (Request / Incident / Problem)
- Helpdesk Procedures.
- Select an Appropriate IT Service Support Model (Service Desk Models)
- Tools for Logging and Tracking Service Support (Ticket Management)
- Train IT Helpdesk / Service Desk Staff
- Service Support KPI Criteria
- Practice: IT User Support Plan
PART 05:MANAGE IT INFRASTRUCTURE CAPACITY
- Define the Scope and Classification of IT Assets
- IT Asset Lifecycle in the Enterprise
- IT Asset Management Process
- IT Asset Management Software Tools
- Assign IT Asset Control and Maintenance Responsibilities
- IT Asset Configuration Management Process
- IT Application Service Configuration
- IT Infrastructure Configuration Management
- Change Management Process
- Deployment Management Process
- IT Availability & Capacity Management Process
- Annual IT Asset Reports
- Practice: IT Asset & Change Mgt Plan
PART 06:MANAGE IT SECURITY & RISK
- Importance of IT Policies
- Develop IT Security Policies and Procedures
- Deliver Security Awareness Training and Implement Policies Effectively
- Classify IT Risks and Define Risk Treatment Strategies
- IT Risk Assessment & Management Process
- Develop a Risk Management Plan (RMP)
- Develop a Disaster Recovery Plan (DRP)
- IT Recovery and Crisis Management Process
- Practice: IT Security Mgt Plan
PART 07:IT BUDGET MANAGEMENT
- Classify IT Costs
- Three Roles of the IT Budget
- Roles and Responsibilities of IT Budget Owners
- Develop the IT Operating Budget (Opex)
- IT Capital Investment Budget Plan (Capex)
- Total Cost of Ownership (TCO)
- Return on Investment & Payback Period (ROI)
- Develop an IT Cost-saving Plan
- Tools for Tracking and Monitoring the IT Budget
- Practice: IT Budget Mgt Plan
PART 08:IT PROCUREMENT & VENDOR MANAGEMENT
- Plan Technology Procurement
- Develop Procurement Standards for IT Infrastructure and Equipment
- Develop an IT Procurement and Investment Policy
- Technology Equipment Procurement Process
- Equipment Evaluation and Selection Method (COWS Matrix)
- Vendor Evaluation and Selection Method
- Software Solution Procurement Process
- Manage Vendor Contract Information
- Build Effective IT Vendor Relationships
- Practice: IT Procurement & Supplier Mgt Plan
PART 09:MANAGE THE IT DEPARTMENT & IT TEAMS
- Professional IT Organization Operating Process
- Three IT Organization Models
- Assess IT Organizational Capability (IT Capacity Matrix)
- Build an IT Knowledge and Skills Self-assessment
- Build an IT Staff Responsibility Matrix (Duties List)
- Develop Standard Operating Procedures (SOP)
- Design a Proactive Work Schedule (Schedule Checklist)
- Set Annual IT Department Objectives (IT Department KPIs)
- IT Department Operating Reports
- Practice: IT Department Mgt Plan
PART 10:DEVELOP & MOTIVATE IT STAFF
- Understand IT Staff Personality Styles
- Understand IT Staff Needs
- Motivate IT Staff for Stronger Performance
- Build a Professional IT Work Environment
- IT Staff Development Plans
- Set Career Development Goals for IT Staff
- Conduct Annual IT Staff Capability Assessments
- Delegation: A Key to Management Success
- The First 90 Days of IT Department Leadership
- Practice: IT Staff Motivation Plan
5Training Methodology
30% theory – 70% practice. The instructor presents the knowledge framework concisely, followed by discussions, case studies, self-assessments, scenario-based exercises, and action planning to strengthen workplace application.
6Class Information & Enrollment
Upcoming Public Training Schedule
| Expected Start Date | Schedule | Class Hours | Location | Tuition Fee | Early-bird Fee | Enroll |
|---|---|---|---|---|---|---|
| --/--/---- | Saturday – Sunday | 08:30 – 16:30 | Ho Chi Minh City | 12.500.000 VND | 11.500.000 VND | Enroll |
| --/--/---- | Monday – Friday | 18:00 – 21:30 | Hanoi | 12.500.000 VND | 11.500.000 VND | Enroll |
Note: The early-bird fee applies when tuition is paid at least 15 days before the course start date. Learners may register to attend the first session on a trial basis; Infochief will confirm the official schedule with registered learners before the course begins.
Total Training Duration: 5 days / 10 sessions.
Total Training Duration: 5 days / 10 sessions.
In-house Training
| Duration | In-house Tuition Fee |
|---|---|
| 5 days / 10 sessions | VND 78,500,000 |
| 3 days / 6 sessions | VND 58,500,000 |
Class size: Up to 35 learners per class. Additional costs (if applicable): Depending on the training location, instructor travel and accommodation costs may be charged separately.
Request In-house Consultation →7Learning Materials & Certification
Infochief Course Materials
Vietnamese course materials for each module, English reference materials, and sample practical exercises.
IT Templates & Toolkits
Forms, Checklists, Templates, Scorecards, Procedures, Flowcharts, Guidance, Samples, Rules, Policies, Questionnaires, Assessments, and Comparison Charts.
Explore the Toolkits →
Professional IT Manager
Learners who complete the full program and all end-of-course requirements will receive a “Professional IT Manager” certificate from Infochief Academy.
Certification Information →8Learner Testimonials
Nguyễn Xuân VinhIT Manager · BIO-PHARMACHEMIE
The content focuses on the issues IT Managers need most, while expanding opportunities to learn from experience and connect with the professional community.”
Lương KhánhIT Deputy Manager · OCB
The modules closely reflect the needs of IT managers; discussions, real-world scenarios, and the final project strengthen practical application.”
Lê Nguyễn Thanh HaiIT Manager · PV Trans
The systematic management content, together with toolkits, processes, and templates, gives learners a stronger foundation for implementing IT plans professionally.”
9Featured Clients
Completion of the IT Manager course for IT department managers, delivered as a Public program in Ho Chi Minh City.
Completion of Professional IT Manager Course K50, delivered as a Public program in Hanoi.
Completion of Professional IT Manager Course K48, delivered as a Public program in Ho Chi Minh City.
Completion of Professional IT Manager Course K47, delivered as a Public program in Ho Chi Minh City.
Completion of Professional IT Manager Course K46, delivered as a Public program in Ho Chi Minh City.
Completion of Professional IT Manager Course K44 in Ho Chi Minh City.