Lê Nguyễn Thanh HaiIT Manager · PV Trans
The systematic management content, together with toolkits, processes, and templates, gives learners a stronger foundation for implementing IT plans professionally.”
IT Configuration Management
Build a clear understanding of the concepts, role, and benefits of Configuration Management across enterprise IT systems.
Table of Contents
1Course Overview
IT Configuration Management provides a critical foundation for maintaining accuracy, transparency, and comprehensive control over enterprise infrastructure, applications, and IT services. By maintaining a complete and current configuration repository, organizations can quickly identify relationships among assets, analyze incident causes, reduce change-related risks, and optimize operations. This capability improves IT reliability, reduces management costs, and supports faster, more accurate decision-making in a rapidly changing business environment.
Infochief Academy’s “IT Configuration Management” course equips learners with the knowledge and skills to establish, control, and maintain IT system configurations accurately, consistently, and transparently. Learners are guided in applying Configuration Management processes, tools, and standards to strengthen change control, reduce risk, and support operations, maintenance, and compliance activities effectively.
Duration2 days / 4 sessions
Delivery FormatIn-house at the organization
Class SizeUp to 35 learners/class
CertificationCompletion Certificate issued by Infochief
2Training Objectives
- Understand the concepts, role, and benefits of Configuration Management in IT systems.
- Understand Configuration Management processes aligned with ITIL, COBIT, and ISO good practices.
- Establish and maintain an accurate, complete, and up-to-date Configuration Management Database (CMDB).
- Develop a change control process integrated with Configuration Management.
- Apply supporting tools to automate configuration monitoring and control.
- Reduce risks and costs arising from configuration discrepancies.
- Strengthen coordination among IT teams in system operations and development.
3Target Participants
1. Heads of IT / IT Infrastructure Managers
2. IT Operations Managers
3. System Administrators
4. Network Administrators
5. Database Administrators
6. Infrastructure & Security Engineers
7. IT Service Management Staff
8. Change & Configuration Analysts
9. DevOps / Cloud Engineers
10. Solution Architects
11. IT Support / Helpdesk team members.
4Course Content
Part 1:Configuration Management Overview and Principles
- Concepts, objectives, and scope of Configuration Management
- Configuration Items (CIs) and their relationships
- IT configuration lifecycle
- Models used in Configuration Management
- Configuration identification and classification process
- Practical case involving configuration discrepancies
- Exercise: identify CIs in an enterprise system
Part 2:Configuration Management Processes and Tools
- Configuration Management process and related data
- Techniques for controlling and tracking configuration changes
- Configuration Management Database (CMDB) and implementation approach
- Configuration Management supporting tools (Service Desk, Monitoring Tools)
- Methods for configuration inventory and data reconciliation
- Case example: incomplete updates in the CMDB
- Practice: build a sample system configuration
Part 3:Configuration Control, Verification, and Audit
- Periodic configuration verification and audit process
- Methods for detecting and resolving configuration discrepancies
- Techniques for ensuring configuration data integrity
- Role of Configuration Management in change control
- Integration of Configuration Management with operations, incident management, and security
- Case example: service disruption caused by configuration discrepancies
- Exercise: verify and reconcile Configuration Items
Part 4:Applying Configuration Management in the Enterprise
- Design a Configuration Management process suited to the organization
- Assign roles and responsibilities for Configuration Management
- Integrate Configuration Management with other IT processes
- Methods for measuring and continuously improving Configuration Management effectiveness
- Real-world case involving Configuration Management implementation in a large enterprise
- Group exercise: develop a Configuration Management implementation plan for the IT department.
5Training Methodology
30% theory – 70% practice. The instructor presents the knowledge framework concisely, followed by discussions, case studies, self-assessments, scenario-based exercises, and action planning to strengthen workplace application.
6Class Information & Enrollment
In-house Training
| Delivery Format | Duration | Class Size | Tuition Fee | Enroll |
|---|---|---|---|---|
| In-house Training | 2 days / 4 sessions | Up to 35 learners/class | VND 48,500,000 | Consultation |
Note: Depending on the training location, the instructor’s travel and accommodation expenses may be charged separately.
Request In-house Consultation →7Learning Materials & Certification
Infochief Course Materials
Vietnamese course materials for each module, English reference materials, and sample practical exercises.
IT Templates & Toolkits
Forms, Checklists, Templates, Scorecards, Procedures, Flowcharts, Guidance, Samples, Rules, Policies, Questionnaires, Assessments, and Comparison Charts.
Explore the Toolkits →
Course Completion Certificate
Learners who complete the program will receive a course completion certificate from Infochief Academy.
Certification Information →8Learner Testimonials
Trần Văn MườiIT Manager · Khang Thong Group
The program provides practical management knowledge, helps shape career development, offers implementation tools, and provides continued support after the course.”
Võ Thanh UyIT Manager · PNJ
The course materials combine international standards with the Vietnamese business context; the instructor’s experience and supporting toolkits help improve practical management effectiveness.”
Lê Đức HuyIT Manager · Sacombank
The course helps systematize IT management experience, clarify career direction, and strengthen the organization of IT in alignment with business development.”
9Featured Clients
Completion ceremony for the IT Management and Operations course at Cam Ranh International Terminal Joint Stock Company, Cam Ranh City.
IT Operations Administration training for the IT Center of Hai Phong Port.
Professional IT Operations Administration class in Ho Chi Minh City.
Professional IT Operations Administration Public class in Ho Chi Minh City
Professional IT Operations Administration Public class in Ho Chi Minh City
Professional IT Operations Administration Public class in Ho Chi Minh City