Lê Phú HoàngIT Manager · Euro Auto (BMW Importer)
The instructor’s knowledge, soft skills, and practical experience help learners clarify their career direction and strengthen their management capabilities.”
Professional IT Supervisory Skills
A focused program that helps learners understand the role of management and work supervision within an IT team or department.
Course Contents
1Course Overview
Professional IT supervisory skills are important for maintaining effective and stable information technology operations. IT supervisors need not only strong technical knowledge but also the ability to manage people, coordinate work, and oversee execution effectively. Strong supervisory skills help them identify and resolve issues promptly, keep IT operations running smoothly, improve team performance, and support the achievement of organizational business objectives.
Professional supervision also contributes to a positive work environment that encourages the development and creativity of IT staff.
Infochief Academy’s “Professional IT Supervisory Skills” course helps learners understand the supervisory role, build core skills in delegation, monitoring, feedback, and conflict handling, and select appropriate supervisory styles to improve performance and motivate IT teams.
Duration2 days / 4 sessions
Delivery FormatIn-house at the organization
Class SizeUp to 35 learners/class
CertificationCompletion Certificate issued by Infochief
2Training Objectives
After the course, learners can develop and apply practical capabilities in work supervision, communication, coaching, and IT team management.
- Understand the importance of managing and supervising work within an IT team or department.
- Develop the core skills required of an IT Supervisor.
- Apply structured steps for supervising IT work effectively.
- Select appropriate supervisory styles for different work situations.
- Improve approaches to relationship management and employee motivation.
- Build practical supervisory skills and apply work supervision tools effectively.
- Understand and practice assigning work and delegating responsibilities to IT staff.
- Communicate positively and effectively when working with IT staff.
- Apply coaching techniques for IT staff.
- Handle and resolve internal IT conflicts effectively.
- Develop and monitor work plans and personal development plans.
3Target Participants
i. Network administration staff / IT Administration professionals.
ii. IT infrastructure operations staff / professionals.
iii. System operations supervisors / IT Supervisors.
iv. IT Technicians providing computer technical support.
v. Professionals aspiring to become IT Managers, CIOs, or CTOs.
4Course Content
Part 1.IT Job Instruction
- Purpose of IT job instruction
- How to develop people within the IT team
- Four steps for IT job instruction
- Four steps to achieve readiness
- Analyze causes of work errors
- IT staff training and coaching schedule
- Special guidance on common issues and response methods
- Standardize IT work and solve problems
- Implement IT job instruction
- Discussion
- Group Practice: real-world scenarios
Part 2.Work Methods
- Purpose of IT work methods
- Current work and new IT work
- Four steps to improve work methods
- Job Breakdown Sheet
- 5W & 1H
- Eliminate, combine, rearrange, and simplify IT work
- Work Method Improvement Proposal
- Resistance to change
- Discussion
- Group Practice: real-world scenarios
Part 3.IT Performance Management
- Benefits of managing IT work performance
- Set expectations and objectives
- Methods for establishing clear expectations
- S.M.A.R.T. goal-setting method
- Positive feedback
- Principles for recognizing and praising IT work results
- Reward and recognize IT work results
- Address performance issues
- Principles of constructive feedback
- Counseling approach
- Disciplinary approach
- Identify work performance issues
- Flexible performance supervision
- Engage employees through relationships
- Engage employees through training
- Handle scenarios involving a new supervisory approach
- IT work management strategies
- Group Practice: real-world scenarios
Part 4.Effective IT Workplace Communication
- Build productive working relationships
- Assess the team’s current communication skills
- One-to-one communication
- Benefits of one-to-one communication
- Delegate work to IT staff
- Reasons managers fail to delegate
- How to delegate work to IT staff
- Plan work delegation
- Communicate with IT team members
- Engage the IT team
- Guidelines for team meetings
- Day-to-day communication with others
- Signs of poor communication
- Communicate with managers
- Reasons to communicate with management
- Communicate proactively with management
- Group Practice: real-world scenarios
5Training Methodology
30% theory – 70% practice. The instructor presents the knowledge framework concisely, followed by discussions, case studies, self-assessments, scenario-based exercises, and action planning to strengthen workplace application.
6Class Information & Enrollment
Upcoming Public Training Schedule
| Expected Start Date | Schedule | Class Hours | Location | Tuition Fee | Early-bird Fee | Enroll |
|---|---|---|---|---|---|---|
| --/--/---- | Saturday – Sunday | 08:30 – 16:30 | Ho Chi Minh City | 6.500.000 VND | 5.500.000 VND | Enroll |
| --/--/---- | Monday – Friday | 18:00 – 21:30 | Hanoi | 6.500.000 VND | 5.500.000 VND | Enroll |
Note: The early-bird fee applies when tuition is paid at least 15 days before the course start date. Learners may register to attend the first session on a trial basis; Infochief will confirm the official class schedule with registered learners before the course begins.
Total Training Duration: 2 days / 4 sessions.
Total Training Duration: 2 days / 4 sessions.
In-house Training (In-house)
| Delivery Format | Duration | Class Size | Tuition Fee | Enroll |
|---|---|---|---|---|
| In-house Training | 2 days / 4 sessions | Up to 35 learners/class | VND 48,500,000 | Consultation |
Note: Depending on the training location, the instructor’s travel and accommodation expenses may be charged separately. Program Completion: Learners must complete a final course project to demonstrate their ability to apply the learning in a real enterprise environment.
Request In-house Consultation →7Learning Materials & Certification
Infochief Course Materials
Vietnamese course materials for each module, English reference materials, and sample practical exercises.
IT Templates & Toolkits
Forms, Checklists, Templates, Scorecards, Procedures, Flowcharts, Guidance, Samples, Rules, Policies, Questionnaires, Assessments, and Comparison Charts.
Explore the Toolkits →
Professional IT Supervisory Skills
Learners who complete the full program and all end-of-course requirements will receive a “Professional IT Supervisory Skills” certificate from Infochief Academy.
Certification Information →8Learner Testimonials
Lê Đức HuyIT Manager · Sacombank
The course helped me systematize my IT Management experience, clarify my career direction, and better understand how to organize IT in alignment with business growth.”
Trần Văn MườiIT Manager · Khang Thong Group
The program provides practical management knowledge, helps shape career development, offers implementation tools, and provides continued support after the course.”
Võ Thanh UyIT Manager · PNJ
The course materials combine international standards with the Vietnamese business context; the instructor’s experience and supporting toolkits help improve practical management effectiveness.”
9Featured Clients
Completion of the Professional IT Manager course (Cohort 50), delivered as Public training in Hanoi.
Completion of the Professional IT Manager course (Cohort 48), delivered as Public training in Ho Chi Minh City.
Completion of the Professional IT Manager course (Cohort 47), delivered as Public training in Ho Chi Minh City.
Completion of the IT Manager course for IT department managers, delivered as Public training in Ho Chi Minh City.
Completion of the Professional IT Manager course (Cohort 46), delivered as Public training in Ho Chi Minh City.
Completion of the Professional IT Manager course in Ho Chi Minh City (Cohort 44).