IT operations professionals discussing system capacity and service performance in a professional training class

IT Capacity & Performance Management

A focused program that helps learners understand the role of capacity and performance management in accordance with ITIL.

Course Contents

1Course Overview

IT Capacity & Performance Management is essential to ensuring that infrastructure, applications, and IT services can meet current business demand while anticipating future growth. Effective capacity and performance management helps organizations optimize resources, avoid waste, reduce the risk of disruption, and improve user experience. It also enables IT to proactively support business growth strategies, strengthen competitiveness, and maintain sustainable technology operations.

Infochief Academy’s “IT Capacity & Performance Management” course equips learners with the knowledge and skills required to analyze, forecast, and manage IT capacity effectively across infrastructure, applications, and services. Learners develop practical knowledge of ITIL-aligned models, tools, and processes for monitoring, measuring, and optimizing performance so that IT systems operate reliably, meet business demand, improve productivity, and reduce the risk of service disruption.

Duration2 days / 4 sessions

Delivery FormatIn-house at the organization

Class SizeUp to 35 learners/class

CertificationCompletion Certificate issued by Infochief

2Training Objectives

Understand the role of capacity and performance management in accordance with ITIL.
Understand models and methods for forecasting IT demand.
Analyze, measure, and evaluate the performance of IT systems, applications, and services.
Develop processes to optimize IT resources, reduce costs, and avoid waste.
Manage risks related to IT capacity and performance.
Use KPIs and monitoring tools to control and improve performance.
Develop skills for reporting and presenting IT performance to management and stakeholders.

3Target Participants

1. Chief Information Officers (CIOs)

2. IT Infrastructure Managers / Heads of IT Infrastructure

3. IT Operations Managers

4. IT Service Managers

5. Systems, network, and database administrators

6. Application Performance Analysts

7. Capacity Planners responsible for monitoring and optimizing infrastructure capacity

8. IT professionals responsible for service performance reporting and analysis.

4Course Content

Part 1:Overview and Role of Capacity & Performance Management

Capacity and performance concepts in IT Service Management
Relationship between IT capacity and business demand
Key components of capacity management: infrastructure, applications, and services
Capacity–demand model
Real-world example of insufficient system capacity
Exercise: analyze the current state of service performance

Part 2:Capacity Management Process and Techniques

Steps in the capacity management process
Techniques for forecasting system demand
IT supply–demand balancing model
Capacity Planning methods
Tools and techniques for measuring system performance
Real-world example of forecasting storage and data-processing demand
Practice: develop a system capacity plan

Part 3:Performance Monitoring and Control

Principles for monitoring infrastructure, application, and service performance
KPIs and key performance indicators
Performance analysis and reporting techniques
Root Cause Analysis (RCA) methods for performance issues
Use dashboards and monitoring tools
Case Study: system performance degradation
Exercise: respond to a performance incident scenario

Part 4:Optimization and Continual Improvement

Methods for optimizing IT resources
Load balancing and dynamic resource allocation techniques
Apply benchmarking to performance improvement
Integrate performance management into IT operations strategy
Report and explain capacity and performance results to management
Case Study: optimizing infrastructure after business expansion
Practice: develop a capacity and performance improvement plan.

5Training Methodology

30% theory – 70% practice. The instructor presents the knowledge framework concisely, followed by discussions, case studies, self-assessments, scenario-based exercises, and action planning to strengthen workplace application.

6Class Information & Enrollment

In-house Training (In-house)

Delivery Format	Duration	Class Size	Tuition Fee	Enroll
In-house Training	2 days / 4 sessions	Up to 35 learners/class	VND 48,500,000	Consultation

Note: Depending on the training location, the instructor’s travel and accommodation expenses may be charged separately.

Request In-house Consultation →

7Learning Materials & Certification

Infochief Course Materials

Vietnamese course materials for each module, English reference materials, and sample practical exercises.

IT Templates & Toolkits

Forms, Checklists, Templates, Scorecards, Procedures, Flowcharts, Guidance, Samples, Rules, Policies, Questionnaires, Assessments, and Comparison Charts.

Explore the Toolkits →

Sample IT Capacity & Performance Management certificate issued by Infochief Academy

Course Completion Certificate

Learners who complete the program will receive a course completion certificate from Infochief Academy.

Certification Information →

8Learner Testimonials

Lê Nguyễn Thanh Hai - Infochief Academy learner

Lê Nguyễn Thanh HaiIT Manager · PV Trans

The systematic management content, together with toolkits, processes, and templates, gives learners a stronger foundation for implementing IT plans professionally.”

Trần Văn Mười - Infochief Academy learner

Trần Văn MườiIT Manager · Khang Thong Group

The program provides practical management knowledge, helps shape career development, offers implementation tools, and provides continued support after the course.”

Võ Thanh UyIT Manager · PNJ

The course materials combine international standards with the Vietnamese business context; the instructor’s experience and supporting toolkits help improve practical management effectiveness.”