An IT manager and vendor representative discussing solution options, costs, and service commitments during a technology procurement meeting

IT Procurement & Vendor Management

Build practical methods to define requirements, select vendors, negotiate contracts, manage SLAs/KPIs, control risks, and improve IT supplier performance.

1Course Overview

IT procurement and vendor management are critical to ensuring that organizations obtain technology solutions, equipment, and services that are fit for purpose, high quality, and cost-effective. Effective management reduces supplier risk, supports timely delivery, optimizes budgets, and helps maintain continuous IT operations. Building strategic vendor relationships also strengthens innovation capability, supports technology improvement, and increases the strategic value delivered by IT.

Infochief Academy’s “IT Procurement & Vendor Management” course equips learners with the knowledge and skills to manage procurement processes and select and evaluate technology vendors effectively. Learners develop capabilities in needs analysis, procurement planning, contract negotiation, service-quality monitoring, and vendor risk management, while building strategic supplier relationships that optimize cost, improve operational performance, and support continuous IT service delivery.

Duration2 days / 4 sessions

Delivery FormatIn-house

LevelIT Procurement & Vendor Management

CertificationCourse Completion Certificate

2Training Objectives

Understand the role and importance of IT procurement and vendor management.
Analyze technology requirements and define vendor-selection criteria.
Develop procurement plans, negotiate contracts, and manage budgets.
Monitor delivery progress, service quality, and vendor performance.
Manage risks and ensure compliance with applicable technology requirements and standards.
Build strategic relationships with IT vendors.
Optimize costs, improve operational effectiveness, and support IT service continuity.

3Target Participants

1. Heads of IT / IT Managers

2. IT Procurement / Vendor Management Specialists

3. IT Project Managers

4. System / Network Administrators

5. Database Administrators

6. IT Security Specialists

7. IT Support / Helpdesk Staff

8. Members of IT Process / Vendor Performance Teams

4Course Content

Part 1:Introduction and Foundations of IT Procurement Management

Concepts, roles, and objectives of IT procurement and vendor management
Relationship between IT strategy and procurement strategy
Procurement process from needs identification through approval
Vendor risk and performance assessment models
Case example: defining requirements for enterprise software procurement
Practice: analyze needs and develop a procurement list

Part 2:IT Vendor Selection and Evaluation

Vendor selection and evaluation criteria
Contract negotiation and SLA management methods
Cost-benefit comparison and ROI evaluation techniques
Vendor classification models based on strategic importance
Case example: selecting a cloud service provider
Practice: develop a vendor evaluation and ranking matrix

Part 3:Vendor Contract Execution and Monitoring

Processes for monitoring delivery progress, quality, and contract compliance
Change management and vendor-incident handling techniques
Models for monitoring KPIs, SLAs, and service performance
Methods for managing risk and maintaining IT service continuity
Case example: monitoring implementation of a vendor-provided data storage system
Practice: develop a vendor monitoring and progress-reporting plan

Part 4:Improving and Optimizing Vendor Relationships

Processes for evaluating contract effectiveness and vendor relationships
Continual improvement methods for procurement performance
Techniques for maintaining strategic, long-term vendor relationships
Models for cost optimization and increasing vendor value
Case example: renegotiating a contract and improving cloud service quality
Practice: prepare a summary report, capture lessons learned, and recommend improvements.

5Training Methodology

30% theory – 70% practice. The instructor presents the knowledge framework concisely, followed by discussions, case studies, self-assessments, scenario-based exercises, and action planning to strengthen workplace application.

6Class Information & Enrollment

In-house Training

Duration	Class Size	Tuition Fee
2 days / 4 sessions.	Up to 35 learners/class	VND 48,500,000 / class conducted at the organization’s factory or office.

Other costs (if applicable): Depending on the training location, the instructor’s travel and accommodation expenses may be charged separately.

Request In-house Consultation →

7Learning Materials & Certification

Infochief Course Materials

Vietnamese course materials for each module, English reference materials, and sample practical exercises.

IT Templates & Toolkits

Forms, Checklists, Templates, Scorecards, Procedures, Flowcharts, Guidance, Samples, Rules, Policies, Questionnaires, Assessments, and Comparison Charts.

Explore the Toolkits →

Course Completion Certificate

Learners who complete the program will receive a course completion certificate from Infochief Academy.

Certification Information →

8Learner Testimonials

Lương KhánhIT Deputy Manager · OCB

The modules closely reflect the needs of IT managers; discussions, practical cases, and the final project strengthen workplace application.”

Nguyễn Thanh Hiền - Infochief Academy learner

Nguyễn Thanh HiềnIT Manager · VNPT Long An

The program provides a comprehensive view of IT management, from planning and implementation to evaluation and the development of an organizational technology investment roadmap.”

Lê Nguyễn Thanh Hai - Infochief Academy learner

Lê Nguyễn Thanh HaiIT Manager · PV Trans

The systematic management content, together with toolkits, processes, and templates, gives learners a stronger foundation for implementing IT plans professionally.”

Võ Thanh UyIT Manager · PNJ

The course materials combine international standards with the Vietnamese business context; the instructor’s experience and supporting toolkits help improve practical management effectiveness.”

View More Learner Testimonials →