This book is intended to meet the need for a generic, broadly based book on service management. * The managers' guide provides a basic introduction on how service management best practices and standards can help a service provider to deliver services that add value for customers at the right cost and risk. * It describes service management concepts and the broader service management landscape. * The aim of this 6th edition is to substantially re-focus the 5th edition to give a broader based picture of the most important service management best practices, how they relate and how they can (or cannot) be used together.
| - File: |
 pdf |
| - Pages: | 170 |
| - Language: |
 English |
| - Size: | 1.2 MB |
| - Code: | E-Book-ITSM-Guide |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
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