A Manager’s Guide to IT Service Management is important for managers who need a broad, practical introduction to service management concepts, standards, and best practices. It explains how service management can help a provider deliver services that create customer value while balancing cost and risk.
The guide describes the service management landscape and the major best practice approaches, giving readers context for understanding how different methods and standards relate to one another.
This edition is designed to provide a broader view of which service management practices can be used together, where they differ, and how managers can interpret them when shaping service delivery and improvement.
Key publication and file information for this ebook.
| File |  pdf |
|---|---|
| Pages | 170 |
| Language |  English |
| Size | 1.2 MB |
| Book Code | E Book ITSM Guide |
Preview selected pages from the A Managers Guide to IT Service Management ebook before purchasing.
Price: $15.00
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