ISO/IEC 20000 is an important international standard for demonstrating quality in IT service management and for building an IT Service Management System that meets defined service management requirements. Organizations use the standard to strengthen service quality and provide clearer assurance to clients and stakeholders.
This certification kit supports preparation for the ISO/IEC 20000 Foundation Certification Exam with information on ITIL, the ISO/IEC 20000 framework, certification, and IT service management. It combines reference material with learning support focused on the exam objectives.
The package is intended to help IT professionals understand service management concepts, certification requirements, practical process scenarios, and exam preparation in one structured learning resource.
Key publication and file information for this ebook.
| File |  pdf |
|---|---|
| Pages | 136 |
| Language |  English |
| Size | 2.4 MB |
| Book Code | E Book ISO2000-Cer |
Preview selected pages from the ISO/IEC 20000 Foundation Complete Certification Kit ebook before purchasing.
Price: $15.00
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