IT Manager Toolkits

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Comments
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  • Excellent IT Toolkit! It's essential for all CIOs and technology managers looking to enhance their operations.

  • A very useful toolkit, one of the best I've used. I wish every IT manager could benefit from it.

  • These toolkits have boosted my confidence and empowered me to grow as an IT Manager.

IT Helpdesk Management Toolkits
Helpdesk_Management

IT helpdesk services, is a single point of contact from the user with the IT department. The evaluation and measurement of the success of the activities supported by the IT department are: Satisfaction of users of IT services. Thus, to serve users (customers) in the best way is to understand the expectations of the customer; enhance the level of satisfaction, satisfied with the quality of IT services, service attitude, improve the service.

The toolkits for IT helpdesk will help improve operational support to better as: recorded support requests, checklist of employees, the standard installation instructions and assess the capacity of IT staff.

BENEFITS OF THIS TOOLKIT


1. Provides ready-to-use templates for managing day-to-day helpdesk operations efficiently.
2. Helps standardize ticket handling, escalation procedures, and resolution workflows.
3. Includes ticket logging forms, SLA tracking sheets, escalation matrices, and feedback templates.
4. Improves end-user satisfaction by streamlining request and incident resolution processes.
5. Ideal for IT support teams looking to enhance helpdesk performance and customer experience.

Toolkit Documents

Below is a list of documents you will find in the toolkit. Click on index file button to see which templates are included.

 

          Price: $37.00

 File type 

 File name

Part-1. Helpdesk Request Ticket

ITD-HD01_Form_Helpdesk Trouble Ticket.doc

ITD-HD02_Form_IT Request.xls

ITD-HD03_Form_Computer Software Request.doc

ITD-HD04_Form_E-mail Creation Request.doc

ITD-HD05_Form_IT Services Request.doc

ITD-HD06_Form_e-Mail Send Out Request.doc

ITD-HD07_Form_Internet Access Request.doc

ITD-HD08_Form_Remote Access Request.doc

ITD-HD09_Form_ IT Programming Request.xls

ITD-HD10_Checklist_Software Installing Request.doc

ITD-HD11_Form_Folder Right Permission Request.xls

ITD-HD12_Form_Password Reset Request.doc

ITD-HD13_Form_IP Address Request.doc

ITD-HD14_Form_Call Access Request.doc

ITD-HD15_Form_Mailbox Quota Increase Request.doc

ITD-HD16_Flowchart_Model for Generic Request.doc

ITD-HD17_Form_Programming Request Monitoring.xls

ITD-HD18_Form_Programming Request Profile.xls

ITD-HD19_Form_Third-Party Access Request.doc

Part-2. Support Operation

ITD-HD01_Form_New Employee Preparation.doc

ITD-HD02_Form_Welcome Letter IT Department.doc

ITD-HD03_Checklist_Helpdesk Management.xls

ITD-HD04_Flowchart_Helpdesk Data Summary.doc

ITD-HD05_Form_Training Outline.doc

ITD-HD06_Score_IT Services Objective.xls

ITD-HD07_Sample_IT Problem Severity Definitions.doc

ITD-HD08_Flowchart_Helpdesk Processes.xls

ITD-HD09_Sample_Internal Customer Satisfaction Survey.xls

ITD-HD10_Form_Ink Cartrid List Spare.xls

ITD-HD11_Form_User Questionnaire About Printer.doc

ITD-HD12_Form_User Satisfaction Survey About Printer.xls

ITD-HD13_Checklist_Incident Response and Handling Procedures.xls

ITD-HD14_Form_IT Security Incident Report.xls

ITD-HD15_Form_Problem Event Report Weekly.xls

ITD-HD16_Form_Incident Report.doc

ITD-HD17_Form_Virus Infected Monitoring.xls

ITD-HD18_Form_Incident and Response Management.xls

ITD-HD19_Incident Response Policy.doc

ITD-HD20_Information Technology Standards Policy.doc

Part-3. KnowledgeBase and User Guide

ITD-HD01_Flowchart_Model to Access to a Service.doc

ITD-HD02_Flowchart_Model for Changing Rights.doc

ITD-HD03_Flowchart_Model for Procurement of Items.doc

ITD-HD04_Checklist_Scan Virus_Spyware.doc

ITD-HD05_Checklist_Email Before Pressing Send IT Helpdesk.doc

ITD-HD06_Checklist_Software Using.doc

ITD-HD07_Guidance_Helpdesk User Guide.doc

ITD-HD08_Checklist_Software Standard Installation.xls

ITD-HD09_Form_Software Skills Evaluation of Users.doc

ITD-HD10_Form_New Employee Computer Skills.doc

ITD-HD11_Checklist_Setting Up a Printer Server.doc

ITD-HD12_Personal Desktop Standard Configuration Rule.doc

Part-4. For IT Helpdesk Staff

ITD-HD01_Form_Employee Exit.doc

ITD-HD02_Guidance_Welcome to IT Department.doc

ITD-HD03_Form_IT Virtual Support.doc
ITD-HD04_Guidance_Construct IT Announcement to User.doc

ITD-HD05_Form_Communication Rule For IT Incidents.xls
 

 

Price: $37.00

Date File Updated 10/10/2023
File Format pdf, xls, doc
No. of files 75 Files, 9 Folders
File download size 4.1 MB (.rar)
Language English

This document has been certified by a professional
100% customizable. You can edit our templates as needed.
Instant download after completing your order. Our download process takes less than 2 minutes.
We recommend downloading this file onto your computer.
Your payment information is processed securely.
After payment, if you require an invoice, please email us.
Support contact: supports@it-toolkits.org

FAQ

1. Who are these toolkits designed for?

The toolkits available on IT-Toolkits.org are specifically designed for professionals, managers, and leaders in the fields of information technology and digital transformation, including but not limited to:

  • CIO (Chief Information Officer)

  • CTO (Chief Technology Officer)

  • CISO (Chief Information Security Officer)

  • CAIO (Chief AI Officer)

  • CDO (Chief Digital Officer)

  • IT Managers, Governance Officers, and Compliance Specialists

  • IT auditors, risk management professionals, cybersecurity teams

  • Digital transformation consultants and ISO/COBIT/ITIL implementation specialists

  • Corporate trainers and lecturers delivering internal workshops or professional training programs

These toolkits are suitable for:

  • Large enterprises operating complex IT systems or aligning with international frameworks

  • Small and medium-sized enterprises (SMEs) building standardized IT governance and digital systems

  • Training institutions, research organizations, and independent consultants in need of ready-to-use, structured implementation tools

2. What does each toolkit include?

Each toolkit on IT-Toolkits.org is built with a comprehensive, practical, and structured framework tailored to real-world enterprise usage. Depending on the theme (CIO, CTO, CISO, CAIO, Digital Transformation, ISO 27001, etc.), a typical toolkit includes:

🔹 1. Management Templates (Word files)

  • Dozens to hundreds of editable templates: policies, procedures, plans, checklists, reports

  • Organized by topic for easy navigation

  • Fully customizable to fit your organization's needs

🔹 2. Analytical & Governance Spreadsheets (Excel files)

  • KPI dashboards, risk matrices, budget planning sheets, scoring models

  • Equipped with formulas, charts, and dynamic tables for automated calculations

🔹 3. Professional Presentation Slides (PowerPoint files)

  • Ready-to-use slides for internal communication, training, or executive briefings

  • Professionally designed and brand-customizable

🔹 4. User Guides & Application Notes

  • Detailed instructions explaining the purpose and use case of each document

  • Guidance on how to adapt the materials based on industry and organizational structure

3. How many templates/documents are included in each toolkit?

The number of documents varies by toolkit, but most are developed as comprehensive, in-depth packages tailored to different roles and objectives:

Functional Role-Based Toolkits (CIO, CTO, CISO, CAIO, etc.):

  • 80-150 Word templates organized into 8-15 modules

  • 30-50 Excel dashboards, analysis sheets, financial models

  • 20-40 PowerPoint presentations for strategy, training, or communication

International Standards Toolkits (ISO 27001, COBIT, ITIL, GDPR...):

  • 100-200 standardized documents mapped to clauses or control objectives

  • Templates linked directly to audit/compliance requirements

Digital Transformation & AI Toolkits:

  • 70-120 specialized templates for assessing readiness, planning AI initiatives, managing risk, and tracking performance

4. Can I preview the content before purchasing?

Yes. We understand that reviewing content before purchase is important for informed decision-making. Therefore, on each toolkit's product page, we provide:

  • Sample screenshots of templates, dashboards, or slides

  • Full list of included files with module names and file IDs

  • For selected toolkits, free downloadable samples or sample previews upon request

If you require a preview of specific documents or modules before purchasing, feel free to contact us via email or the website form. Our support team will respond promptly with tailored assistance.

5. Are these toolkits suitable for small and medium-sized businesses (SMEs)?

Absolutely. The toolkits are built with flexibility and scalability, making them suitable not only for large enterprises but also for SMEs that are:

  • Building foundational IT governance systems

  • Standardizing cybersecurity and compliance processes

  • Launching digital transformation or AI adoption initiatives

  • Seeking practical, ready-to-use materials without large consulting budgets

Key benefits for SMEs:

  • Easy-to-use templates that can be selectively applied

  • No complex systems required - just Word, Excel, and PowerPoint

  • Significant cost and time savings compared to hiring consultants

  • Step-by-step guidance to empower internal IT and leadership teams

6. What file formats are used in the toolkits? (Word, Excel, PowerPoint?)

All documents are provided in fully editable, standard office formats, compatible with widely used software such as Microsoft Office and Google Workspace.

Supported file types:

  • Microsoft Word (.docx):
    For policies, procedures, forms, SOPs, audit reports, etc.
    → Easy to edit, insert content, and tailor to your organizational structure.

  • Microsoft Excel (.xlsx):
    For dashboards, risk matrices, financial models, analytics, and scoring sheets
    → Built-in formulas, charts, and conditional formatting included.

  • Microsoft PowerPoint (.pptx):
    For strategy presentations, internal training, communication slides
    → Professionally designed and ready for brand customization.

7. Are the templates editable?

Yes. All templates are 100% editable.

They are delivered in original, editable formats (Word, Excel, PowerPoint), giving users full flexibility to:

  •  Customize the content to meet specific business needs (e.g., add/remove fields, modify titles, internal references)

  •  Insert company logo, brand elements, and internal policies

  •  Adjust layouts, colors, and languages to fit your organization's tone and culture

  •  Apply across departments, projects, or branches with full flexibility

8. Are toolkit contents regularly updated? What is the update policy?

Yes. We regularly update all toolkits to keep pace with evolving technologies, regulatory changes, and updates to global standards (e.g., ISO, COBIT, ITIL, NIST).

🔄 Update policy:

  • All customers are notified by email when new updates are released

  • Minor updates (e.g., error corrections, improved instructions, minor enhancements) are free within 6-12 months of purchase (depending on the product)

  • Major updates (e.g., alignment with new versions of ISO/COBIT, content restructuring, additional modules) will be offered to previous customers at exclusive upgrade discounts

📌 Recommendation:
Keep your order confirmation email and reference ID to easily access update privileges in the future.

🎯 Our commitment is to ensure customers always have access to modern, comprehensive, and field-tested tools to support successful implementation.

9. Can I use the templates immediately, or do I need to adjust them first?

You can start using them right away. All templates are designed based on international best practices and are structured for immediate deployment.

Key features:

  • Built with real-world content and standard-compliant structures

  • Come with usage instructions and practical context

  • Organized by thematic modules for step-by-step or full-system deployment

However, to maximize relevance, we recommend:

  • ✏️ Adjusting certain fields (e.g., company name, department, KPIs, policies)

  • ✏️ Localizing formatting and language if needed for training or board-level presentations

🎯 With their professional design and ready-to-use content, the toolkits help you reduce 60-80% of documentation time while ensuring consistency and quality in execution.

10. Do toolkits come with user guides or instructions?

Yes. Every toolkit includes a comprehensive set of user guides to help you implement effectively - even without prior consulting experience.

Guides typically include:

  • Toolkit overview: Use cases, target users, structure, and application areas

  • How to use each document type: Purpose, real-life use cases, and rollout steps

  • Customization guidance: How to adapt the templates for your business size, industry, or internal policies

  • Workflow diagrams (if applicable): Showing logical connections among templates

  • Recommended implementation sequence: Step-by-step instructions for deploying by topic or by phase

🎯 Our goal is not just to provide professional templates, but to ensure you know how to apply them effectively - with or without external consultants.

11. Are templates within one toolkit duplicated across other toolkits?

No, contents are not duplicated. Each toolkit on IT-Toolkits.org is purpose-built for a specific role or governance function, ensuring no overlap between toolkits.

How we ensure content uniqueness:

  • Each toolkit is centered around a unique role or theme, such as CIO, CTO, CISO, CAIO, Digital Transformation, ISO 27001, etc.

  • Every template is written with specific use cases, responsibilities, and workflows of that role in mind.

  • The structure, fields, and metrics in each file are tailored to distinct business needs.

Example:
A "Technology Strategy Roadmap" in the CTO Toolkit is completely different from a "Digital Transformation Strategy" in the Digital Transformation Toolkit or an "AI Strategy Plan" in the CAIO Toolkit.

🎯 This role-based structure enables users to combine multiple toolkits without content redundancy, creating a comprehensive enterprise management system.

12. Can I purchase only specific parts or individual sections of a toolkit?

By default, our toolkits are offered as complete, full-featured packages to ensure:

  • Logical consistency and completeness across the full implementation process

  • A holistic view of the management or compliance framework

  • Avoiding gaps or missing critical templates by purchasing only partial content

🔄 However, in special cases, we can support:

  • Providing individual modules or sections (e.g., only the Risk Management section or only the Technology Strategy module)

  • Helping you select a tailored bundle based on your short-term needs

📩 Please contact our support team via email or the contact form for a custom quote or to request a sample preview before making a decision.

13. What payment methods are accepted?

We support multiple secure and globally accepted payment methods to accommodate customers worldwide.

Accepted payment options include:

  • Credit/Debit Cards:
    Visa, Mastercard, American Express, JCB, and other major cards

  • PayPal:
    A secure and fast method for both individuals and businesses

  • Stripe:
    Built-in checkout on our website, allowing direct card payments securely

  • Bank Transfer (upon request):
    For custom or bulk orders, we can provide manual bank transfer instructions as needed

🎯 Once payment is completed, you will automatically receive a confirmation email and secure download link within 15-60 minutes. If support is required, our team is available to assist promptly.

14. How will I receive the toolkit after payment?

As soon as your payment is successfully completed, the system will automatically redirect you to a secure download page where you can immediately download the full toolkit package.

✅ No need to wait for an email - the download page appears instantly after checkout.
✅ All files will be provided in a single ZIP archive or through a secure cloud-hosted link.

📌 Important Note:
Please ensure that your browser does not block redirects after payment. If for any reason you are not redirected to the download page, kindly contact us at supports@it-toolkits.org - we will provide an alternative download link promptly.

🎯 This instant delivery method ensures you receive the toolkit quickly and securely, without delay.

15. Can I request an invoice or official billing document?

Yes. We can issue official invoices (electronic tax invoices) upon request for companies, organizations, or individuals who need to declare business expenses.

How to request an invoice:

  1. After completing payment, send an email to:
    📩 Supports@it-toolkits.org

  2. Include the following details:

    • Company/organization name

    • Tax identification number (if applicable)

    • Billing address

    • Email to receive the invoice

    • Special notes (if any)

    • Order reference number or payment confirmation

  3. Processing time:

    • Invoices are issued via email within 2-3 business days after we receive complete information.

📌 Invoices are issued by the official legal entity representing IT-Toolkits.org and comply with tax and financial regulations applicable to international businesses.

16. Can I get support if I have trouble using the templates?

Yes. We are committed to supporting our customers before, during, and after toolkit implementation.

Types of support available:

  • Email support:
    Send questions to 📩 supports@it-toolkits.org - we will reply within 24 business hours to help with usage, customization, or deployment.

  • Implementation guidance:
    We provide process flowcharts, usage notes, and recommendations to help users understand how to apply each group of templates.

  • Customization advisory:
    If your organization has unique industry or structural needs, our team of experts can suggest how to tailor templates accordingly.

  • Related materials recommendation:
    If the current toolkit doesn't fully meet your requirements, we can recommend complementary documents from our other toolkits.

🎯 Our mission goes beyond delivering templates - we aim to help you apply them effectively, achieve real results, and drive organizational value.

17. Who can I contact for advanced or specialized support?

If you need expert-level support for using, customizing, or implementing our toolkits in your organization, our team of consultants is ready to assist.

Official support channels:

🛠 Specialized support may include:

  • Advisory on deploying toolkit components based on your roadmap

  • Template customization for specific industries (banking, manufacturing, logistics, public sector, etc.)

  • Full-scale implementation support for ISO certification, IT governance programs, digital transformation, or AI deployment

🎯 We're not just a content provider - we are a trusted partner in helping you deliver successful execution and lasting impact.

18. What if a file doesn't work or I have trouble opening it?

All files are thoroughly tested before release to ensure compatibility with major office software. However, in rare cases, users may encounter issues. Here's how to resolve them:

Common issues and solutions:

  • File won't open or shows a format error:
    → Use Microsoft Office 2016+ or Google Workspace
    → Ensure the file was properly extracted if downloaded as a .zip

  • Excel files show macro or content warnings:
    → Click "Enable Editing" and "Enable Content" to activate features

  • Missing files or extraction issues:
    → Check your internet connection and re-download the file
    → Contact us if the issue persists - we'll provide a new download link

📩 If you face any technical error, please email supports@it-toolkits.org with a brief description and a screenshot (if available).
👉 We are committed to resolving all technical issues within 24 business hours.

Related Templates For an IT Administrator

IT Manager must be responsible for all IT activities to support for business strategic objectives. The usual objectives are focus on: IT strategy, technology system; budget, investment, organization and staff motivation;

The necessary requirements for an IT manager or IT leaders are: Ability to develop strategies and leadership; customer relationship management; suppliers and employees; project management; solving business problems with MIS systems; ensure continuous operation and disaster recovery of IT system.


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