Part-1. Service Portfolio Management |
1. Plan & Guidance |
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ITIL-SEV01.Customer Relationship Management Guide.doc |
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ITIL-SEV02.Information Security Management Guide.doc |
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ITIL-SEV03.IT Service Financial Management Guide.doc |
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ITIL-SEV04.Reporting Management Guide.doc |
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ITIL-SEV05.Service Contract Guide.doc |
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ITIL-SEV06.Service Portfolio Management Guide.doc |
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ITIL-SEV07.Service Request Management Guide.doc |
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ITIL-SEV08.Supplier Management Guide.doc |
2. Templates |
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ITIL-SEV01.Service Charter Template-1.doc |
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ITIL-SEV02.Service Charter Template-2.docx |
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ITIL-SEV03.ITIL Service Request Form Template.xlsx |
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ITIL-SEV04.Service Strategy Readiness Assessment.xls |
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ITIL-SEV05.Service Strategy Template.docx |
Part-2. Service Catalogue Management |
1. Plan & Guides |
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ITIL-SEV01.8 Steps to Developing a Service Catalog Guide.pdf |
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ITIL-SEV02.Service Catalog Request Training.ppt |
2. Templates |
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ITD-SEV01.Service Catalogue Template -1.xlsx |
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ITIL-SEV02.Service Catalogue Templates -2.pdf |
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ITIL-SEV03.Service Catalogue Request Process.doc |
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ITIL-SEV04.Service Catalogue Template Sample.docx |
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ITIL-SEV05.Service Level Catalogue Excel Template.xls |
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ITIL-SEV06.Service Level Catalogue Excel Example.pdf |
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ITIL-SEV07.Service Level Report Example.pdf |
Part-3.
Service Level Management |
1. Plan & Guides |
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ITIL-SEV01.Service Level Management Guide.pdf |
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ITIL-SEV02.Build SLA - Service Level Agreement Contract.pdf |
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ITIL-SEV03.SLA Reports and Checklists Sample.pdf |
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ITIL-SEV04.Service Level Agreement Management Guide.doc |
2. Templates |
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ITIL-SEV01.Service Level Agreement Template.docx |
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ITIL-SEV02.IT Service Level Requirements Template.docx |
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ITIL-SEV03.A Sample Service Level Agreements.doc |
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ITIL-SEV04. A Sample SLA-Information Security and Network Engineering.doc |
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ITIL-SEV05.SLM Policy - Process and Procedures.doc |
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ITIL-SEV06.OLA_Template.docx |
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ITIL-SEV07.Outsourced Data Backups SLA.doc |
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ITIL-SEV08.Outsourcing SLA.doc |
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ITIL-SEV09.Sample Desktop SLA.doc |
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ITIL-SEV10.Sample_NAS_SLA.docx |
Part-4. Continual Service Improvement |
1. Plan & Guides |
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ITD-SEV01.IT Service Continuity Plan.docx |
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ITD-SEV02.Continual Process Improvement Management Guide.doc |
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ITD-SEV03.IT Service Continuity Management Guide.pdf |
2. Templates |
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ITIL-SEV01.Continual Service Improvement Process & Procedures Template.docx |
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ITIL-SEV02.Service Delivery Status Report Template.docx |
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ITIL-SEV03.Service Report Template.docx |
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ITIL-SEV04.CSI Register.xlsm |
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ITIL-SEV05.CSI Plan Template.docx |
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ITIL-SEV06.Continual Service Improvement Readiness Assessment .xls |
|
|
Price:
$35.00 |
|
Date File Updated |
10/10/2023 |
File Format |
pdf, xls, doc |
No. of files |
46 Files, 12 Folders |
File download size |
4.1 MB
(.rar) |
Language |
English |
Purchase code |
ITIL-SLM |
|
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