Đỗ Ngọc MinhIT Manager · Hospital for Tropical Diseases
The course helped systematize my existing knowledge and added many practical lessons that are useful in day-to-day IT Management work.”
Professional IT Operations Administration
Develop practical capabilities to manage IT infrastructure operations: assets, configuration, capacity, maintenance, backup and recovery, security, user support, and day-to-day operational control.
Course Contents
1Course Overview
IT Operations Administration plays a critical role in ensuring that an organization’s information technology systems operate smoothly and effectively. It helps optimize resource utilization, control costs, and improve the quality of IT services and business support. By managing and monitoring IT processes, organizations can respond more quickly to changes in the market and customer needs while maintaining operational competitiveness. Effective IT operations management also protects data and systems from cybersecurity threats and supports business continuity. Infochief Academy’s “Professional IT Operations Administration” course provides learners with the foundational knowledge and management methods required to operate IT systems effectively and professionally.
The course covers IT operations management from foundational to advanced topics, including IT Service Management, Project Management, and risk management. Learners develop the skills needed to optimize operational processes while maintaining IT system continuity and security. The program also introduces practical tools and modern methods for monitoring and improving system performance, helping organizations increase productivity and IT service quality. With guidance from experienced practitioners, learners apply knowledge through realistic exercises and scenarios that prepare them for professional IT operations responsibilities.
Duration5 days / 10 sessions
FormatPublic / In-house
LevelIT Operations Professional
CertificationProfessional IT Operations Administration
2Learning Objectives
- Manage IT assets, configuration, capacity, spare inventory, changes, and system deployments.
- Establish IT system operating standards.
- Monitor IT systems and plan periodic maintenance activities.
- Develop backup, contingency, and IT system recovery plans.
- Develop professional IT user-support and Level 1 support processes.
- Develop security policies and implement IT procedures.
- Organize work, assign responsibilities, and schedule activities effectively.
- Design an information technology solution.
- Implement a specific IT plan.
- Develop IT system operations reports.
3Target Participants
i. Network administration staff / specialists (IT Administration).
ii. IT infrastructure operations staff / specialists (IT Infrastructure Operations).
iii. System operations monitoring staff / specialists (IT Supervisors).
iv. Computer technical support staff (IT Technicians).
v. Professionals seeking to develop into professional IT infrastructure administrators or technology leaders (CTO track).
4Course Content
PART 01:IT SYSTEM ASSESSMENT
- IT computer equipment (PC / Laptop)
- Server systems
- Network equipment and capacity (LAN / WLAN / WAN)
- Storage systems
- Information security and safety controls
- IT Management processes, policies, and procedures
- IT department roles and responsibilities
- Practice: Conduct an IT system assessment
PART 02:ESTABLISHING IT OPERATING STANDARDS
- Create an asset inventory and annual review procedures
- Establish network environment security standards
- Classify file content and establish file/folder access permissions
- Develop an optimized backup strategy
- Maintain backup logs and records
- Virus and malware management procedures
- Approved and verified software list
- Classify business application functions and access rights
- IT incident-handling procedures
- DRP recovery-site standards (Mirror Site / Hot Site / Warm Site / Cold Site)
- Practice: Establish IT standards
PART 03:IT SYSTEM MONITORING & MAINTENANCE
- Server monitoring and maintenance requirements (File / Database / Web / Email)
- Monitor the data center environment
- Periodic UPS monitoring and maintenance
- LAN maintenance activities
- Periodic PC / laptop maintenance activities
- Monitor installed software and ensure compliance
- Monitor and maintain file and email backups
- Tools for network and server monitoring
- Practice: Develop a comprehensive IT maintenance plan
PART 04:IT BACKUP & SYSTEM RECOVERY
- Develop a business continuity plan
- Identify technical weaknesses in the IT environment
- Establish an IT backup and recovery assessment process
- Develop backup and recovery procedures for critical systems
- Develop an IT incident recovery contingency plan
- Develop an IT Disaster Recovery Plan (DRP)
- System recovery procedures following an incident
- Practice: Develop a business continuity plan
PART 05:SUPPORT & OPERATIONS PROCESSES
- Request intake and management process
- Incident Management process
- Problem Management process
- Change Management process
- Asset & Configuration Management process
- IT Capacity Management process
- Release Management process
- Tools for recording requests and incidents (Tickets)
- Support commitment documents (SLA & OLA)
- Practice: Build an IT operations process
PART 06:DEVELOPING IT POLICIES
- Develop IT acceptable-use policies for users
- Develop IT system operations policies
Develop IT equipment and infrastructure standards:
- + Information protection
- + Information management
- + Information distribution
- + Application software
- + Network devices
- + Computing resources
- Practice: Develop an IT security policy
PART 07:ORGANIZING IT OPERATIONS WORK
- Establish an IT operations task catalog
- Develop an IT operations schedule
- Assign IT operations responsibilities
- Develop IT system operating procedures (SOPs)
- Cross-train backup IT staff
- Calculate and optimize operations time
- Establish internal IT operational commitments (OLA)
- KPIs for evaluating IT work performance
- Practice: Organize and assign work
PART 08:DEVELOPING TECHNICAL SOLUTIONS
- Analyze IT system problems
- Identify root causes (RCA - Root Cause Analysis)
- Propose corrective and improvement solutions
- Evaluate solution benefits (ROI)
- Calculate Total Cost of Ownership (TCO)
- Implementation plan
- Operations & maintenance plan
- Practice: Develop an IT technical solution
PART 09:IMPLEMENTING AN IT PLAN
- 9 essential components of an IT plan
- Techniques for decomposing IT work items
- Responsibility assignment matrix
- Time-estimation methods
- Techniques for evaluating work progress
- Organize an IT implementation team
- Team working agreement
- Practice: Plan an IT technical project implementation
PART 10:PERIODIC IT OPERATIONS REPORTING
- Asset utilization report (Asset Report)
- Periodic IT incident report (Incident Report)
- Periodic IT problem report (Problem Report)
- Periodic system change report (Change Report)
- Periodic backup report (Backup Report)
- Periodic server capacity report (Capacity Report)
- Periodic security report (Security Report)
- Periodic spare equipment report (Spare Report)
- Practice: Develop periodic IT reports
5Training Methodology
30% theory – 70% practice. Instructors present a concise knowledge framework, followed by discussions, case studies, self-assessments, scenario-based exercises, and action planning to strengthen practical application.
6Course Information & Enrollment
Public Course Schedule
| Expected Start Date | Schedule | Class Hours | Location | Tuition Fee | Early-Bird Fee | Enroll |
|---|---|---|---|---|---|---|
| --/--/---- | Saturday – Sunday | 08:30 – 16:30 | Ho Chi Minh City | 10.500.000 VND | 9.500.000 VND | Enroll |
| --/--/---- | Monday – Friday | 18:00 – 21:30 | Hanoi | 10.500.000 VND | 9.500.000 VND | Enroll |
Note: The early-bird fee applies only when tuition is paid at least 15 days before the course start date. Learners may register to attend the first session on a trial basis; Infochief will confirm the official schedule with registered learners before the class is organized.
Total Training Duration: 5 days / 10 sessions.
Total Training Duration: 5 days / 10 sessions.
In-house Training
| Duration | In-house Training Fee |
|---|---|
| 5 days / 10 sessions | VND 78,500,000 |
| 3 days / 6 sessions | VND 58,500,000 |
Class size: Maximum 35 learners per class. Other expenses (if any): Depending on the training location, instructor travel and accommodation expenses may be charged separately.
Request In-house Consultation →7Learning Materials & Certification
Infochief Course Materials
Vietnamese course materials for each module, English-language reference materials, and sample practical exercises.
IT Templates & Toolkits
Forms, Checklists, Templates, Scorecards, Procedures, Flowcharts, Guidance, Samples, Rules, Policies, Questionnaires, Assessments, and Comparison Charts.
Explore the Toolkits →
Professional IT Operations Administration
Learners who fully complete the program and final course requirements will receive a “Professional IT Operations Administration” certificate issued by Infochief Academy.
Certification Information →8Learner Testimonials
Lê Nguyễn Thanh HaiIT Manager · PV Trans
The structured management content, together with toolkits, processes, and templates, gives learners a stronger foundation for implementing IT plans professionally.”
Trần Thanh SơnIT Manager · Thien Long
The course shifted my perspective from technical operations toward creating business value, while also strengthening essential management skills.”
Nguyễn Xuân VinhIT Manager · BIO-PHARMACHEMIE
The content focuses on the issues an IT Manager genuinely needs, while creating opportunities to learn from experience and connect with the professional community.”
9Featured Clients
Completion ceremony for the IT Management and Operations course at Cam Ranh International Terminal Joint Stock Company, Cam Ranh City.
IT Operations Administration training at Hai Phong Port IT Center.
Professional IT Operations Administration class in Ho Chi Minh City.
Professional IT Operations Administration Public class in Ho Chi Minh City
Professional IT Operations Administration Public class in Ho Chi Minh City
Professional IT Operations Administration Public class in Ho Chi Minh City