The DSS (Deliver, Service, and Support) Toolkits in the COBIT framework provide practical resources to ensure efficient delivery, seamless support, and reliable services for IT operations. These templates are crafted to help organizations maintain service quality, respond to user needs effectively, and sustain operational excellence.
1. Provides structured templates to deliver, service, and support IT services aligned with COBIT DSS domain.
2. Helps ensure IT services are efficiently delivered, supported, and continuously improved to meet business needs.
3. Includes service delivery plans, support process workflows, incident response templates, and SLA management tools.
4. Enables consistent service quality and operational efficiency through standardized procedures and workflows.
5. Ideal for service managers, IT support teams, and operational leaders focused on service delivery and support.
Below is a list of documents you will find in the toolkit. Click on index file button to see which templates are included.
Price: $47.00
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IT Operations Management Policy.doc | ||||||||||||||||
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Incident Response Guide.doc | ||||||||||||||||
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IT Event Monitoring Checklist.doc | ||||||||||||||||
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IT Operations KPI Dashboard.doc | ||||||||||||||||
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IT Performance Troubleshooting Guide.doc | ||||||||||||||||
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IT Patch Management Schedule.doc | ||||||||||||||||
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IT Job Scheduling Template.doc | ||||||||||||||||
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IT Capacity Planning Report.doc | ||||||||||||||||
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IT Log Analysis Report.doc | ||||||||||||||||
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IT Service Optimization Framework.doc | ||||||||||||||||
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IT Service Desk SOP.doc | ||||||||||||||||
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IT Service Request Form.doc | ||||||||||||||||
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Incident Root Cause Analysis Template.doc | ||||||||||||||||
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IT Escalation Procedures.doc | ||||||||||||||||
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IT Service Performance Report.doc | ||||||||||||||||
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IT Customer Satisfaction Survey.doc | ||||||||||||||||
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IT Service Support KPI Metrics.doc | ||||||||||||||||
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IT Incident Resolution Best Practices.doc | ||||||||||||||||
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IT Knowledge Base Template.doc | ||||||||||||||||
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IT Service Ticket Management Report.doc | ||||||||||||||||
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IT Problem Management Policy.doc | ||||||||||||||||
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Problem Identification and Categorization Guide.doc | ||||||||||||||||
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Root Cause Analysis (RCA) Template.doc | ||||||||||||||||
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Problem Management Workflow Diagram.doc | ||||||||||||||||
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IT Problem Resolution Procedures.doc | ||||||||||||||||
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Known Error Database (KEDB) Template.doc | ||||||||||||||||
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Problem Prioritization and Impact Assessment Matrix.doc | ||||||||||||||||
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Problem Escalation and Notification Guidelines.doc | ||||||||||||||||
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IT Problem Diagnosis Checklist.doc | ||||||||||||||||
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Problem Trend Analysis Report.doc | ||||||||||||||||
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Problem Resolution Timeframe KPI Dashboard.doc | ||||||||||||||||
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IT Problem Tracking and Resolution Log.doc | ||||||||||||||||
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Problem Communication Plan.doc | ||||||||||||||||
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IT Post-Incident Review Template.doc | ||||||||||||||||
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1. Business Continuity Management (BCM) Policy.doc | ||||||||||||||||
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2. IT Disaster Recovery Plan (DRP).doc | ||||||||||||||||
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3. Business Impact Analysis (BIA) Template.doc | ||||||||||||||||
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4. IT Continuity Risk Assessment Report.doc | ||||||||||||||||
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5. IT Recovery Point Objective (RPO) and Recovery Time Objective (RTO) Framework.doc | ||||||||||||||||
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6. IT Emergency Response Plan.doc | ||||||||||||||||
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7. IT Continuity Testing and Simulation Checklist.doc | ||||||||||||||||
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8. IT Incident Response and Escalation Plan.doc | ||||||||||||||||
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9. Crisis Communication Plan for IT Disruptions.doc | ||||||||||||||||
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10. IT Service Continuity Roles and Responsibilities Matrix.doc | ||||||||||||||||
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11. IT Redundancy and Backup Strategy.doc | ||||||||||||||||
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12. IT Failover and Switchover Procedures.doc | ||||||||||||||||
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13. IT Data Backup and Recovery Policy.doc | ||||||||||||||||
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14. IT Continuity Monitoring Dashboard.doc | ||||||||||||||||
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15. IT Resilience and Adaptation Plan.doc | ||||||||||||||||
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Information Security Governance Policy.doc | ||||||||||||||||
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Cybersecurity Incident Response Plan.doc | ||||||||||||||||
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IT Security Incident Management Workflow.doc | ||||||||||||||||
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IT Security Risk Assessment Report.doc | ||||||||||||||||
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IT Security Monitoring Dashboard.doc | ||||||||||||||||
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IT Security Awareness Training Plan.doc | ||||||||||||||||
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Cyber Threat Intelligence Report.doc | ||||||||||||||||
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IT Security Hardening Guidelines.doc | ||||||||||||||||
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IT Security Compliance Checklist.doc | ||||||||||||||||
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IT Access Control and Identity Management (IAM) Policy.doc | ||||||||||||||||
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IT Endpoint Security Protection Guide.doc | ||||||||||||||||
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IT Data Protection and Encryption Standards.doc | ||||||||||||||||
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Penetration Testing and Vulnerability Assessment Report.doc | ||||||||||||||||
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IT Security Breach Impact Assessment Report | ||||||||||||||||
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IT Business Process Control Policy.doc | ||||||||||||||||
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IT General Controls (ITGC) Assessment Checklist.doc | ||||||||||||||||
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IT Application Control Testing Framework.doc | ||||||||||||||||
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IT System Authorization and Access Control Procedures.doc | ||||||||||||||||
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IT Audit and Compliance Control Matrix.doc | ||||||||||||||||
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IT Segregation of Duties (SoD) Analysis.doc | ||||||||||||||||
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IT Internal Control Self-Assessment Template.doc | ||||||||||||||||
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IT Compliance Monitoring and Reporting Dashboard.doc | ||||||||||||||||
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IT Business Rules and Workflow Automation Guide.doc | ||||||||||||||||
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IT Control Deficiency Remediation Plan.doc | ||||||||||||||||
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IT Transaction Monitoring and Anomaly Detection Report.doc | ||||||||||||||||
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IT Compliance Audit Readiness Checklist.doc | ||||||||||||||||
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IT Governance and Control Effectiveness Review.doc | ||||||||||||||||
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IT Risk and Control Maturity Assessment Report.doc | ||||||||||||||||
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IT Regulatory and Legal Compliance Controls Summary.doc | ||||||||||||||||
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IT Manager must be responsible for all IT activities to support for business strategic objectives. The usual objectives are focus on: IT strategy, technology system; budget, investment, organization and staff motivation.
The necessary requirements for an IT manager or IT leaders are: Ability to develop strategies and leadership; customer relationship management; suppliers and employees; project management; solving business problems with MIS systems; ensure continuous operation and disaster recovery of IT system.
The IT Toolkit has truly revolutionized our IT operations. It's the foundation of our SOPs, helps generate run books, reduces training costs, and boosts user satisfaction.
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