Quality Management for IT Services Ebook

IT service quality is increasingly important because modern business processes depend directly on reliable, well managed technology services. As customer expectations rise, service organizations need practical ways to understand quality not only as a technical issue, but also as a source of business value and process performance.

This book examines quality management for IT services from business, economic, social, process, and implementation perspectives. It addresses an area that has historically received less research attention despite the growing organizational dependence on IT enabled services.

For researchers, service managers, and practitioners, the publication provides a broader foundation for evaluating service quality, understanding performance implications, and identifying practical improvement approaches in increasingly service dependent organizations.