The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes.
The best-selling ISO/IEC 20000
quality management handbook from one of the
worlds leading experts on the ISO 20000 family
of standards. Fully updated with the latest
experiences of successfully working with the
standard from industry and the service sector,
plus quality auditors. Analyses each section,
clause and requirement in detail, with practical
implementation guidance. Whether establishing an
ISO/IEC 20000 quality management system for the
first time, or upgrading an existing system,
this handbook is ideal for student s,
practitioners, managers, instructors and
auditors. It is supported by a wide range of
solutions, FAQs, tips for implementers, and a
glossary of terms that will be invaluable in any
sector, industry, business or organization.
| - File: |
 pdf |
| - Pages: | 96 |
| - Language: |
 English |
| - Size: | 864 KB |
| - Code: | E-Book-ISO2000-Imp |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
|
|
|
|
|
|
|
|
|
IT toolkit has REVOLUTIONIZED our IT, It forms the bedrock of our SOP toolkit, enables us to generate run books and has dramatically lowered the cost of training new IT staff, while increasing user's satisfation .
Once we implemented IT Toolkit, all of that changed. Now we have an IT final plan that looks professional, is well organized and makes it easy for everyone to find the information that they need.
The responses from clients has been very positive as well. Even the ones who have the information don't have it as wellorganized as we do and they really appreciate having everything together. Most importantly, we are becoming more efficient and that leads to greater IT Manager!
The toolkits provides a framework for a best practice implementation - where if your best practice changes or refines, your entire documentation environment follows.
The IT Toolkit brings order to the chaos of managing and delivering on documentation for our clients. It has let me reduce the burden on my engineers managing documentation and allowed them to focus back on the client. It's a game changer .
I have been searching for a good tool that will help avoid duplicate entries for documentation purposes. The IT Toolkit did just that and more. All of our engineers absolutely love this tool. We eliminated 2 tools and replaced them with the IT Toolkit which is much more effective and faster.
The step-by-step IT Toolkit is easy to use and there is zero ramp up time - you can read this clearly laid out ebook and implement right away. I appreciate that you make the process easier on my clients and still give them 100% control.
The IT Toolkit gives me a broader understanding of the use and efficency of IT management. It presents a friendly, easy way to do something I've known would be good for me.
The toolkit is helping organize my thoughts and training methods with our IT Inside crew already.
Excellent IT Toolkits. It is a must for all CIO and technology managers.
A very useful toolkit. It's one of the best tools I have ever taken. I wish all IT managers could take it.
These toolkits have helped me gain confidence in my ability and empowered me to be an IT manager.